Procedure for Contacting IT

Information Technology Business Hours:

8:00 am  – 5:00 pm 

Monday  - Friday  (excluding City Holidays) 

Contact IT in the following manner:

Non IT Support Contacts:

After hours emergency support: 

**Contact your supervisor to place an after hours emergency support call.

24 / 7 for Low and Normal Calls:  (An ITSD staff member will contact you during the next scheduled normal business hours.)

24 / 7 for High and Critical Calls:   

If no response in 20 minutes: