Information Technology

Mission Statement

The Information Technology Department mission is to deliver exceptional value and customer service through the deployment and support of innovative technologies in a public service environment.

About Us / What the IT Department Provides:

    • End User Support / Desktop Support

        • Hardware and software installation, maintenance, replacement and upgrades

        • On-site Help Desk support Monday through Friday, 6:30 am to 5:00 pm, excluding holidays

        • 24x7 Emergency support services

    • Networking Infrastructure

        • Implement and maintain a high-speed, reliable and secure networking infrastructure that meets or exceeds the current and future requirements for the City of Rock Island's operations

        • Internet connectivity and security

        • Data center

        • Virtualization

        • Storage management

        • Web-content filtering

        • Spam / virus filtering

        • Firewalls

    • Enterprise Application Portfolio

        • Application support for over 30 software applications. Including but not limited to AVL (automatic vehicle locating), permit/license issuance, payroll, accounts payable, parking tickets, fleet maintenance, centralized cashiering, utility billing, citizen action requests, Park and Recreation software, time entry, banking software, digital signature and applicant training

    • Communication and Collaboration Systems

        • Administer email and calendars

        • Audio and video conferencing via smart board technology

        • VOIP (voice over internet protocol telephony)

        • Multimedia support during the live broadcast of the City Council Meetings

    • Wireless/WIFI Technology Services

      • Responsible for the design, installation, and maintenance of all wireless communication systems and services.

      • Provide free wireless internet access at various locations through the City of Rock Island

    • Develop and implement IT operational policies and standards

        • Establish and maintains citywide hardware and software standards to ensure compatibility and interoperability between software, systems, platforms and devices. Standards also maximize support efficiencies with regard to training, installation, configuration and maintenance. In addition, standards enable a more efficient and effective service desk. Operational policies are established and maintained to maximize the ability of the Department of IT to provide efficient, predicable and reliable IT services to City departments. These policies may be implemented in one of several ways including, but not limited to, Administrative Regulations, Process Narratives and vendor specific procedures

    • Disaster Recovery Plan

        • Including, but not limited to hourly, daily, weekly, monthly backups of all data and servers

    • Lends assistance to the Martin Luther King, Jr Community Center Technology Room

The Information Technology Department Staff

    • IT Director

    • Network Administrator

    • One (1) Information Systems Specialists II

    • Two (2) Information Systems Specials I