Goals and Objectives
Goals & Objectives
Provide leadership, framework, vision, and professional customer service for current and emerging technologies in a timely and cost effective manner.
Pursue best of breed technologies through education and awareness
Adapt to changing trends such as Cloud Computing, Bring Your Own Device, and other technology industry improvements
Measure satisfaction using survey tools
Standardize software and hardware purchases whenever and wherever possible
Engage the vendor community to bring Rock Island the very best technology solutions
Provide a secure and reliable communications and computer infrastructure on which to conduct City business driven towards innovation and ecological excellence.
Continue to expand use of the fiber infrastructure
Equipment refreshes funded and maintained
Extend and expand wireless communications when appropriate
Continually improve and test network security
Embrace “Green” solutions
Develop a DR/BC Plan to address system weaknesses
Build and maintain partnerships with all City departments, appropriate regional non-profits, and the community to improve municipal operations, enhance the community image, and promote Rock Island as a progressive community.
Move forward with improvements to the PA channel and Internet based tools such as Youtube and the website
Follow through with technology recommendations of the safer community task force
Expand website content and online functionality
Establish framework for proper definition of roles and responsibilities
Develop and maintain a skilled staff confident in current and emerging technologies.
Internal classes & training provided to users
Certifications & Continuing education for IT people
Maintain standards and practices requiring and enabling a high-performance workforce and workplace.
Ensure effective technical and fiscal management of the department’s operations, resources, projects, and contracts.
Effectively manage outside contracts to enjoy the highest benefit to Rock Island
Maintain a balanced budget
Communicate change to end users and management
Leverage cooperative agreements when possible and appropriate
Utilize the hardware and software tools Rock Island has invested in to the best of our ability.
Continually evaluate software to determine value to the organization
Establish working teams to identify, select, implement, and fully exploit enterprise applications
Follow a best practice approach when deploying and reviewing solutions
Networking with user groups, professional organizations, and business to obtain the highest level of benefit from technology investments.
Implement diverse technologies while leveraging the enterprise as the foundation
Adopt a citizen centric approach regarding technology tools and services.
Adapt to meet the needs of the ever growing “Mobile” user base.
Embrace “cloud” solutions as a means to interact with users securely and efficiently.
Identify technology changes in both the industry and the user expectations while finding the path to delivering those changes.