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Information Technology Business Hours:
8:00 am – 5:00 pm
Monday - Friday (excluding City Holidays)
Contact IT in the following manner:
Phone: 309-732-2140
Email support: ISHELP@rigov.org
Non IT Support Contacts:
Non IT Support Contacts:
RMS / Police
Matt Franks - Phone: (309) 732-2510
Image Trend / Fire
Jon Briggs - Phone (309) 732-2800
Active Net / Parks and Recreation
Kimberly Kruse - Phone (309) 732-7267
After hours emergency support:
After hours emergency support:
**Contact your supervisor to place an after hours emergency support call.
24 / 7 for Low and Normal Calls: (An ITSD staff member will contact you during the next scheduled normal business hours.)
Phone: 309-732- 2140 – leave a detailed message
Email support: ISHELP@rigov.org
24 / 7 for High and Critical Calls:
Phone: 309-732- 2140
Press 0 to be transferred to the ON-CALL support person’s Cellular Phone
Leave a detailed message and a callback number
A callback number is required, as the support person does not have the original phone number identified; the number shown is ITSD Help Desk Number 2140.
Allow up to 20 Minutes for a call from the ON-CALL Support Person.
If no response in 20 minutes:
Call 2140. Press 1 to be transferred to the Tier 2 ON-CALL Support Person
Leave a detailed message and a callback number for the Tier 2 On-Call Support Person.
You will receive a call by a Tier 2 ON-Call Support Person within 20 minutes.
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