Information Technology Business Hours: 8:00 am – 5:00 pm Monday - Friday (excluding City Holidays)
Contact IT in the following manner: - Phone: 309-732-2140
- Email support: ISHELP@rigov.org
Non IT Support Contacts: | Software / Department | Contact | Phone Number |
| | | | RMS / Police | Jason Foy | 309-732-2701 | | Image Trend / Fire | Jon Briggs | 309-732-2800 | | Active Net / Parks and Recreation | Kimberly Kruse | 309-732-7267 |
After hours emergency support: **Contact your supervisor to place an after hours emergency support call.
24 / 7 for Low and Normal Calls: - Phone: 309-732- 2140 – leave a detailed message
- Email support: ISHELP@rigov.org
An ITSD staff member will contact you during the next scheduled normal business hours.
24 / 7 for High and Critical Calls: - Phone: 309-732- 2140
- Press 0 to be transferred to the ON-CALL support person’s Cellular Phone
- Leave a detailed message and a callback number
- A callback number is required, as the support person does not have the original phone number identified; the number shown is ITSD Help Desk Number 2140.
- Allow up to 20 Minutes for a call from the ON-CALL Support Person.
If no response in 20 minutes:
- Call 2140. Press 1 to be transferred to the Tier 2 ON-CALL Support Person
- Leave a detailed message and a callback number for the Tier 2 On-Call Support Person.
- You will receive a call by a Tier 2 ON-Call Support Person within 20 minutes.
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